Shipping & Returns

Last Updated: September 17, 2026

Returns Policy

Not Just Toyz offers a 30-day return policy on eligible merchandise. Return requests must be made within 30 days of delivery.

To qualify for a standard return, merchandise must be:

• Unopened and unused;
• In the same condition in which it was delivered;
• In its original manufacturer packaging; and
• Returned with all original packaging materials, accessories, inserts, and components.

Opened merchandise is not eligible for a standard return, except where otherwise required by applicable law.

A Return Merchandise Authorization (RMA) is required before sending any merchandise back to us. Unauthorized returns may be refused.

To request an RMA, email cs@notjusttoyz.com with your order number and the item(s) you would like to return.

Customers with a Not Just Toyz account may also initiate an eligible return by signing in and navigating to My Account → Completed Orders → Return Item(s).

• Return shipping: The customer is responsible for return shipping costs for standard returns.
• Original shipping charges: Original shipping charges are non-refundable for standard returns.
• Refund processing: Approved refunds are typically processed within 5–7 business days after the returned merchandise is received and inspected.
• Payment-provider processing: Your bank, credit card company, PayPal, or other payment provider may require additional time before the refund appears in your account.

Damaged or Incorrect Items

If you receive the wrong product or the product itself arrives damaged, please contact us promptly at cs@notjusttoyz.com.

Please include your order number and, when requested, photographs of the item, manufacturer packaging, shipping carton, and shipping label so that we can review the issue.

If Not Just Toyz shipped an incorrect item or determines that an item arrived damaged due to a fulfillment or shipping issue, we will provide instructions for resolving the matter and will cover applicable return shipping costs when a return is required.

Collectible & Packaging Condition

Not Just Toyz sells toys, action figures, statues, collectibles, and other merchandise for which packaging condition may be important to some customers.

Unless specifically identified otherwise, merchandise is sold as new. However, mint-condition packaging is not guaranteed.

Products may arrive from manufacturers or distributors with minor packaging imperfections such as small dents, creases, scuffs, scratches, corner wear, window imperfections, sticker placement variations, or other minor cosmetic differences.

We take reasonable care when storing and packing merchandise for shipment, but minor packaging imperfections that do not affect the product itself are not necessarily considered product damage or a defect.

Customers who require a particular packaging condition are encouraged to contact us before placing an order.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used merchandise;
• Products missing original packaging, accessories, inserts, or components;
• Items marked Final Sale or otherwise identified as non-returnable on the product page;
• Clearance merchandise specifically identified as final sale;
• Items damaged after delivery through misuse, improper handling, or alteration; and
• Other items excluded from return where disclosed before purchase or permitted by applicable law.

Pre-order cancellation rules are separate from our standard return policy and are explained below.

Pre-Orders & Combined Orders

Products identified as Pre-Order are subject to our Pre-Order Policy.

• Payment for pre-order merchandise is collected when the order is placed.
• Pre-order purchases are final and cannot be cancelled once the order has been placed.
• Estimated manufacturer or distributor release and arrival dates are estimates only and may change.
• Manufacturer or distributor delays, release-date changes, or allocation delays do not make a pre-order eligible for cancellation.
• If an order contains both in-stock and pre-order merchandise, the order will generally ship once all items in the order are available.
• If you would like available merchandise shipped separately from a pre-order item, please contact us. Additional shipping charges may apply.

If a manufacturer or distributor cancels a product, reduces our allocation, discontinues an item, or otherwise prevents us from fulfilling a pre-order, Not Just Toyz may cancel the affected item and issue a full refund for that item.

For complete details, please review our Pre-Order Policy.

Domestic U.S. Shipping

The shipping rates below apply to eligible orders shipped within the contiguous 48 United States.

We ship Monday through Friday, excluding U.S. holidays. In-stock orders typically ship within 1 business day after payment and order verification.

Processing times may occasionally be longer during holidays, high-volume periods, product launches, inventory verification, fraud review, or other unusual circumstances.

Estimated domestic delivery is generally 2–6 business days after shipment, depending on the carrier, service level, destination, and conditions affecting the carrier. Delivery dates are estimates and are not guaranteed.

We may use USPS, UPS, FedEx, or another appropriate carrier depending on the order, destination, and shipping service.

Domestic Flat-Rate Shipping

Free-shipping eligibility is based on the qualifying merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during a promotion or at checkout.

Certain unusually large, heavy, oversized, restricted, or special-handling products may be excluded from standard flat-rate or free-shipping offers when clearly disclosed before purchase.

Lost, Stolen & Damaged Shipments

Tracking information is generally provided after an order ships. Customers should monitor tracking information and promptly report delivery problems.

When optional third-party package protection is offered during checkout, customers may choose whether to purchase that coverage. Claims for orders covered by third-party package protection may be subject to the protection provider's terms, eligibility requirements, deadlines, and claims procedures.

If package protection was not purchased and a shipment is lost, damaged, or otherwise affected while in the carrier's possession, please contact us so we can help determine the appropriate next steps. Carrier investigations or claims may be required before a resolution can be provided.

For shipments handled by USPS or another carrier, customers may be asked to cooperate with the carrier's claims or investigation process, including providing requested information or documentation.

A carrier scan showing a package as delivered does not automatically establish that Not Just Toyz can immediately issue a replacement or refund. Delivery issues may require investigation with the carrier, shipping-protection provider, or other applicable service before a resolution is determined.

Shipping Addresses & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your purchase.

If you discover an address error before your order ships, contact us as soon as possible at cs@notjusttoyz.com. We cannot guarantee that an address can be changed after an order has entered processing.

For security and fraud-prevention reasons, we may be unable to redirect certain orders to a different address after payment has been authorized.

If a package is returned to Not Just Toyz because the address provided by the customer was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable, additional shipping charges may apply before the order can be shipped again.

Original shipping charges and carrier fees associated with an undeliverable shipment may be non-refundable where permitted by applicable law.

Alaska & Hawaii

Orders shipped to Alaska and Hawaii are not covered by the contiguous-U.S. flat-rate shipping tiers above.

Shipping charges are calculated based on shipment weight, package dimensions, destination, and available carrier service.

We generally use USPS Priority Mail for shipments to Alaska and Hawaii, although another carrier or service may be used when appropriate.

Available shipping rates will be displayed during checkout.

International Shipping

Not Just Toyz ships to many international destinations. Available destinations and shipping methods may vary, and some products may be restricted from international shipment because of manufacturer, licensing, carrier, customs, or legal restrictions.

• Shipping rates: International shipping rates are based on shipment weight, package dimensions, destination, and available service.
• Carrier: We generally use USPS international services when available, although other carriers or services may be used when appropriate.
• Delivery times: International delivery estimates are not guaranteed and may be affected by customs processing and the destination country's postal or delivery network.
• Customs duties and taxes: The recipient is responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless those charges are specifically collected during checkout.
• Customs delays: Not Just Toyz cannot control delays caused by customs authorities or other government agencies.
• Import restrictions: Customers are responsible for ensuring that products ordered may legally be imported into their destination country.

Refusal to pay customs duties, taxes, or other destination-country charges may result in the shipment being returned, abandoned, or otherwise handled by the carrier or customs authority. Any refund eligibility for returned international merchandise will be determined after the merchandise is received and inspected and may be reduced by non-refundable shipping, return, customs, or carrier charges where permitted by law.

Contact Us

Questions regarding shipping, delivery, returns, or an existing order may be directed to:

Not Just Toyz LLC
Email: cs@notjusttoyz.com
Phone: (866) 941-8882

For additional purchase terms, please review our Terms & Conditions.