Frequently Asked Questions
Unless specifically stated otherwise, all merchandise sold by Not Just Toyz is brand new and includes the original manufacturer packaging and contents.
No. While our merchandise is new, mint-condition packaging cannot be guaranteed.
Products may arrive from manufacturers or distributors with minor packaging imperfections such as small dents, creases, scuffs, scratches, corner wear, window imperfections, or sticker-placement variations.
We take reasonable care when storing and packing orders, but minor packaging imperfections that do not affect the product itself are not necessarily considered defects.
If packaging condition is especially important to you, please contact us before placing your order.
Yes. We offer pre-orders on select upcoming merchandise.
Payment is collected when the pre-order is placed, and pre-order purchases are final and cannot be cancelled once the order has been placed.
Estimated arrival dates are subject to change based on manufacturer and distributor schedules.
Please review our Pre-Order Policy for complete details.
Orders containing both in-stock and pre-order merchandise generally ship once all items in the order are available.
If you would like available merchandise shipped separately, contact us at cs@notjusttoyz.com. Additional shipping charges may apply.
In-stock orders typically ship within 1 business day after payment and order verification.
Processing may occasionally take longer during holidays, high-volume periods, inventory verification, or other unusual circumstances.
We may ship orders through USPS, UPS, FedEx, or another appropriate carrier, depending on the destination, order, and shipping service.
For eligible orders shipped within the contiguous 48 United States:
- Orders under $30: $6.99 flat-rate shipping
- Orders $30–$74.99: $8.99 flat-rate shipping
- Orders $75 and up: FREE Shipping
Alaska, Hawaii, international shipments, and certain oversized or special-handling items may use different rates.
See our Shipping & Returns Policy for complete details.
Yes. We ship to many international destinations.
Available carriers, services, and rates depend on the destination and shipment. Some products may be restricted from international delivery.
International customers are responsible for applicable customs duties, import taxes, brokerage fees, and other destination-country charges unless those charges are specifically collected at checkout.
We offer a 30-day return policy on eligible merchandise.
Standard returns must be requested within 30 days of delivery, and merchandise must be unopened, unused, in its original condition, and include all original packaging and contents.
Opened merchandise is not eligible for a standard return except where otherwise required by law.
For standard returns, the customer is responsible for return shipping and original shipping charges are non-refundable.
If we shipped the wrong item or an item arrives damaged, contact us so we can review the issue and provide instructions.
A Return Merchandise Authorization (RMA) is required before sending an item back. Email cs@notjusttoyz.com to request one.
Approved refunds are typically processed within 5–7 business days after the returned merchandise is received and inspected.
See our Shipping & Returns Policy for complete return requirements.
Contact us at cs@notjusttoyz.com if you experience a delivery problem.
Depending on the shipment, a carrier investigation, carrier claim, or third-party package-protection claim may be required before a resolution can be provided.
See our Shipping & Returns Policy for additional information.
We accept the payment methods displayed as available during checkout. These may include major credit cards, PayPal, digital wallets, and eligible Buy Now, Pay Later options.
Available payment methods may vary by device, order, customer, or checkout method.
Yes. Not Just Toyz collects applicable sales tax where required by law.
The amount charged, when applicable, is calculated during checkout based on the order and shipping destination.
If you notice an address error, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or shipped. For security and fraud-prevention reasons, some address changes may not be permitted after payment has been authorized.
Visit our Pre-Order Status Page for current updates on selected upcoming products.
Estimated dates remain subject to manufacturer and distributor changes.
Phone: (866) 941-8882
Email: cs@notjusttoyz.com
Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
Additional privacy choices are available on our Do Not Sell or Share My Personal Information page.