Pre-Order Policy

Last Updated: September 17, 2026

What Does “Pre-Order” Mean?

A product marked Pre-Order is not currently available in our warehouse for immediate shipment. The item has been ordered or is expected from a manufacturer or distributor and will ship after inventory is received and processed by Not Just Toyz.

Placing a pre-order reserves your place in our fulfillment queue, subject to manufacturer and distributor availability, supplier allocations, cancellations, and other circumstances outside our control.

Estimated Arrival Dates

Any month, date, quarter, or other arrival estimate displayed on a product page represents our current best estimate based on information provided by the manufacturer or distributor.

For example, if a product says “Arrives July”, this means we currently expect to receive inventory sometime during July. It does not mean the product is already in stock or guarantee delivery to the customer during that month.

Important: Manufacturer and distributor release dates are estimates and are subject to change without notice. Delays may occur because of production schedules, transportation, customs processing, port delays, licensing approvals, manufacturer decisions, supplier availability, or other circumstances outside the control of Not Just Toyz.

We update estimated arrival information when meaningful new information is provided to us.

A manufacturer or distributor delay, release-date change, or allocation delay does not make a pre-order eligible for cancellation.

Payment at Checkout

Pre-orders are charged in full when the order is placed.

Payment confirms your order and places you in our fulfillment queue for the item, but it does not guarantee that the manufacturer or distributor will ultimately supply enough inventory to fulfill every order.

If we ultimately cannot fulfill your pre-order, the affected item will be handled as described in the Supplier Cancellations & Unavailable Items section below.

Order Priority & Supplier Allocations

Pre-orders are generally fulfilled in the order in which they were received.

Manufacturers and distributors occasionally provide retailers with fewer units than originally ordered. This is commonly referred to as an allocation or short shipment.

If we receive fewer units than expected, available inventory will generally be assigned to customer pre-orders on a first-come, first-served basis.

Placing a pre-order does not guarantee fulfillment if our supplier reduces, cancels, or otherwise fails to provide our expected inventory.

Notifications & Shipping

When pre-order inventory arrives at our warehouse, it must first be received, verified, and prepared for fulfillment.

Customers will generally receive an email notification when their order ships, including tracking information when available.

Please make sure the email address associated with your order remains current and monitor your inbox and spam or junk folders for order updates.

Combining In-Stock & Pre-Order Items

Orders containing both in-stock and pre-order merchandise generally do not ship until all items in the order are available.

If your order includes multiple pre-order products with different estimated arrival dates, the order will generally ship after the final item becomes available.

Tip: If you would like in-stock merchandise immediately, we recommend placing in-stock items and pre-order items as separate orders.

If you have already placed a combined order and would like available merchandise shipped separately, contact us at cs@notjusttoyz.com. Separate shipment requests are subject to availability and may require payment of additional shipping charges.

Pre-Order Cancellations

All pre-order purchases are final and cannot be cancelled once the order has been placed.

Please review the product, estimated arrival information, quantity, shipping address, and all other order details carefully before submitting a pre-order.

The following do not make a pre-order eligible for customer-requested cancellation:

Manufacturer or distributor delays;
Changes to estimated release or arrival dates;
Production or transportation delays;
Customs or port delays;
Supplier allocation delays;
A customer's change of mind;
Finding the item available earlier or at a different price from another retailer; or
Changes in a customer's personal circumstances.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

Supplier Cancellations & Unavailable Items

In some cases, a manufacturer or distributor may cancel a product, discontinue it, significantly reduce our allocation, or otherwise prevent us from receiving enough inventory to fulfill an order.

If Not Just Toyz determines that we are unable to fulfill your pre-order, we may cancel the affected item and issue a full refund for that item to the original payment method.

If only part of a multi-item order is affected, the unavailable item may be refunded while the remaining eligible items remain active.

Your bank, credit card company, PayPal, or other payment provider may require additional processing time before a refund appears in your account.

Returns on Pre-Orders

The no-cancellation rule applies while the product remains on pre-order and before fulfillment.

Once a pre-order has been delivered, eligible merchandise is subject to our standard Shipping & Returns Policy.

Generally, eligible merchandise may be returned within 30 days of delivery if it remains unopened, unused, in its original condition, and includes all original packaging and packing materials. Additional return restrictions and requirements apply.

Opened merchandise is not eligible for a standard return except where otherwise required by applicable law.

Check Pre-Order Status

For current updates on selected upcoming products, visit our Pre-Order Status Page.

Pre-order status information is based on the latest information available to us and remains subject to change if the manufacturer or distributor revises its schedule.

Questions?

If you have questions about a pre-order before placing it, we encourage you to contact us first.

Not Just Toyz LLC
Email: cs@notjusttoyz.com
Phone: (866) 941-8882

For additional purchase terms, please review our Terms & Conditions.