Pre-Order Policy

What does “Pre-Order” mean?

If an item is marked Pre-Order, it is not yet in our warehouse. We are awaiting delivery from the manufacturer/distributor.

When will my pre-order arrive?

The month shown on the product page is our current estimated arrival. If it says “Arrives July,” it means we expect stock sometime in July (not that it is already here). As soon as inventory lands, we update the item to In Stock and begin shipping.

Will I be charged at checkout?

Yes. Payment is captured when you place your pre-order. This guarantees your reservation for that item.

First-come, first-served & allocations

Pre-orders are filled in the order they were received. If our supplier short-ships or allocates quantities, we will fulfill pre-orders first-come, first-served. If we cannot fill your pre-order, we will contact you to offer options (e.g., remain on backorder or receive a full refund).

How will I know when it’s in stock?

You’ll receive an email notification when your pre-order arrives in our warehouse and is ready to ship.

What if I order in-stock and pre-order items together?

Orders do not ship until all items are in stock. If your order includes multiple pre-orders with different dates, it will ship when the final item arrives.

Can I cancel a pre-order?

Pre-order cancellations are not accepted. Please be sure you wish to purchase each pre-order item before placing your order.

Returns on pre-orders

Once delivered, pre-orders follow our standard Returns Policy (items must be unopened, in original packaging, and returned within 30 days of receipt; other return terms apply).

Check pre-order status

You can check updates on our Pre-Order Status Page. We update expected dates as we receive new information from manufacturers.

Questions?

If you have any questions about pre-orders, please contact us at cs@notjusttoyz.com.